@article{
  author = {Nikfar, Armaghan, Harifi, Sasan, Mohammadzadeh, Javad},
  title = {A Hybrid Deep Learning Model Based on BLSTM-GRU for Enhanced Call Volume Forecasting in Call Centers},
  journal = {Journal of Information Systems and Telecommunication (JIST) },
  year = {2026},
  volume = {14},
  number = {55},
  pages = {182-195},
  doi = {}
}