TY  - JOUR
AU  - Nikfar, Armaghan
AU  - Harifi, Sasan
AU  - Mohammadzadeh, Javad
TI  - A Hybrid Deep Learning Model Based on BLSTM-GRU for Enhanced Call Volume Forecasting in Call Centers
JO  - Journal of Information Systems and Telecommunication (JIST) 
VL  - 14
IS  - 55
SP  - 182
EP  - 195
PY  - 2026
DO  - 
ER  -